Hoteles Cumbres Safety Protocols


For your own safety and that of our collaborators within the framework of the Covid-19 pandemic, our hotels are maintaining a strict protocol of cleanliness, disinfection and service.

You can review the complete security guide from here.


Our guests: Declaration of health status, temperature taking every time you enter the hotel, passing luggage in the disinfection area, sanitizing mat for footwear, use of masks, frequent hand washing, use of alcohol gel available throughout the hotel, respect physical distance.


Our common areas: marks to comply with the physical distance, mandatory use of masks, limited capacity in elevators, corridors with alcohol gel stations, disinfection of floors and appliances in common areas every 2 hours, disinfection of contact surfaces every 1 hour , business center with sanitation elements and cleaning scheduled every 2 hours.


Our rooms: Strict sanitation and cleaning protocol (Ecolab guarantee stamp), disposable items and amenities, a self-disinfection dispenser, private not-shared rooms, 48-hour free rooms for ventilation.


Our food and beverages: In-room breakfast, use of disposable materials for individual use, no room service or dinner available, easy access to safe delivery services.


Our staff: Temperature control in the hotel access, daily health declaration, permanent behavioral and handwashing protocol, mandatory use of masks, daily uniform washing, use of shoe covers, disposable uniforms for room cleaning staff, deferred work hours and telecommuting.


Our excursions: In San Pedro de Atacama the excursion staff will be instructed under a strict hygiene protocol, excursions are available only for hotel guests, limited capacity for every departure, cleaning and disinfection protocol in the excursion office, shop, bicycles, transportation and other implements.



These measures are just some of those we have implemented to make your trip, your business and our work a safe and reliable place.


Hoteles Cumbres
Vitacura – Lastarria – Puerto Varas – San Pedro